Borrower Experience
The website to access the main Blend login page, for both Total Mortgage employees and borrowers is: apply.totalmortgage.com The borrowers can navigate...
Fri, 5 Jun, 2020 at 1:41 PM
If a borrower needs to reset their password, or they're locked out from their account, they can reset by clicking the 'Trouble signing in' link ...
Wed, 11 Sep, 2019 at 1:37 PM
In the loan header of the loan in Blend click the 'Resend Invite' button > choose the borrower you're sending the invite to > review/edit ...
Fri, 15 Nov, 2019 at 2:08 PM
The borrower will receive an email from Total Mortgage Services with the subject line ‘Activate your Total Mortgage Services loan hub to manage documents on...
Fri, 30 Aug, 2019 at 10:51 AM
If a borrower has multiple loans tied to their email address, they will see all loans when logging into Blend and must select the correct loan. The Loan Nu...
Fri, 15 Nov, 2019 at 2:26 PM
The borrower’s eConsent status is available on the Disclosure Tracking screen under the Tools section. If there is a date in the eConsent line, all borrowe...
Fri, 30 Aug, 2019 at 10:38 AM
For borrowers to connect their bank account (and generate Blend Asset Statements), the Asset Statements follow-up needs to be added to the file. To do...
Wed, 8 Sep, 2021 at 12:34 PM
Blend - Borrower Notifications EmailTriggerLO invitation emailWhen LO invites a first time borrower to complete an online application Borrower Accoun...
Wed, 31 Mar, 2021 at 8:11 PM
The borrower is emailed every 48 hours (from the last request sent) for 1 week, for a total of 3 emails. The count resets every time the borrower logs in. ...
Thu, 7 Nov, 2019 at 2:23 PM
Follow-up notifications to borrowers are based on the outstanding follow-up requests on the loan. It's important to make sure those are being updated t...
Wed, 2 Jun, 2021 at 5:16 PM