If a borrower has multiple loans tied to their email address, they will see all loans when logging into Blend and must select the correct loan. The Loan Number is shown to the borrower, so be sure to let them know which loan they need to be going into to complete tasks/upload documents.
**If the borrower clicks the link in the email invitation, it will take them directly into the correct loan, and they will bypass the above screen.
If the borrower is accessing a newly created file, they will need to eConsent in that new loan. To do so, they need to click into the new loan, complete the 'Getting Started' task and then the eConsent task. Below is a quick preview of what the borrower will see when completing eConsent on a new loan in an account tied to multiple files:
